Welcome to 14Wealth’s FAQ section, where we answer the most common questions about our investment services, deposits, withdrawals, security, and more. If you don’t find the answer here, feel free to contact our support team.
📧 Support Email: contact@14wealth.com
📞 Premium Support Line: Available for high-tier investors
📌 1. General Questions
1.1 What is 14Wealth?
14Wealth is a trusted investment platform that provides secure, low-risk financial opportunities for individuals looking to grow their wealth. We specialize in fixed-percentage returns while ensuring full transparency.
1.2 How does 14Wealth make money?
We earn a small percentage of the profits generated by investments. This is the only way we make money—ensuring that our success is aligned with yours.
1.3 Who can invest with 14Wealth?
Anyone who is at least 18 years old and has a verified bank account in one of the supported countries (US, Canada, Latvia, Netherlands, Pakistan, UAE, Germany, Singapore) can invest with us.
1.4 Is 14Wealth regulated?
Yes, we comply with local financial regulations in the countries we operate in. We also undergo external audits and partner with certified financial professionals to ensure compliance.
1.5 Can I invest from any country?
We currently accept investors from 8 countries:
✅ United States
✅ Canada
✅ Latvia
✅ Netherlands
✅ Pakistan
✅ United Arab Emirates
✅ Germany
✅ Singapore
Your country is not on our list? We are expanding and will update our list of supported countries soon.
💰 2. Deposits
2.1 How can I deposit funds?
We only accept secure bank transfers and certified bank cheques to protect our investors’ privacy.
2.2 Why don’t you accept credit/debit cards or mobile wallets?
To protect your sensitive banking information, we avoid handling card details, OTPs, or mobile wallet credentials. Bank transfers ensure maximum security for our investors.
2.3 How long does it take for my deposit to be processed?
- Bank Transfers: A few hours to 1 business day
- Certified Cheques: 3-5 business days
2.4 Do you charge deposit fees?
No, we do not charge any deposit fees. However, your bank may apply standard transfer fees.
💸 3. Withdrawals
3.1 How do I withdraw my profits?
1️⃣ Log in to your 14Wealth account.
2️⃣ Go to the “Withdraw Funds” section.
3️⃣ Enter the withdrawal amount and submit the request.
4️⃣ If it’s your first withdrawal, complete a one-time KYC verification.
5️⃣ Funds are sent to your registered bank account within 1 business day.
3.2 What is the minimum withdrawal amount?
- Basic Plans ($10-$199 investment): $10
- Intermediate Plans ($200-$499 investment): $20
- Advanced Plans ($500-$1,000 investment): $50
3.3 How long does it take to receive my withdrawal?
✅ First withdrawal: 1-2 business days (due to KYC verification)
✅ Subsequent withdrawals: 1 business day
3.4 Are there any withdrawal fees?
- Withdrawals below $100 → 5% processing fee
- Withdrawals above $100 → 2% processing fee
3.5 Can I cancel a withdrawal request?
Yes, you can cancel a withdrawal before processing starts. Once approved, withdrawals cannot be reversed.
📈 4. Investments
4.1 What investment plans are available?
We offer 10 different investment plans starting from $10 up to $1,000, with options ranging from 1 day to 10 years.
📌 View all plans here: [Insert Link]
4.2 What returns can I expect?
We provide fixed-percentage returns, ensuring stable growth for all investors.
4.3 Do you offer capital protection?
Yes, we offer capital protection for low-risk plans to safeguard your investment.
4.4 Is there a lock-in period for investments?
✔ Short-term plans (1-30 days) → Shorter lock-in period.
✔ Long-term plans (6 months – 10 years) → Lock-in period applies
📌 Lock-in periods allow us to generate consistent returns by securing funds in profitable markets.
🔒 5. Security & Privacy
5.1 How does 14Wealth protect my information?
We use bank-grade encryption and strict data protection policies to safeguard your personal and financial data.
5.2 Do you share my data with third parties?
No. We do not sell, rent, or share your information with anyone, except for legal compliance or security purposes.
5.3 What security measures do you have for withdrawals?
We use:
🔒 KYC verification for first-time withdrawals
🔒 Anti-money laundering (AML) screening
🔒 Bank account name matching to prevent fraud
👥 6. Referrals & Bonuses
6.1 Do you offer a referral program?
Yes! Our referral program allows you to earn a commission when your friends invest through your unique referral code. Learn more about our referral program.
6.2 How much commission do I earn per referral?
For every successful referral, you earn 25 Referral bonuses are credited instantly to your dashboard.
6.3 When and How Do I Receive My Rs. 500 Referral Bonus?
You will receive the Rs. 500 bonus once your referred friend makes their first investment of at least Rs. 2,500. The bonus is credited to your 14Wealth account automatically. If you do not receive it, contact our support team.
6.4 How Does the Giveaway Entry Work, and Is There a Limit to Referrals?
Each successful referral earns one giveaway entry, increasing your chances of winning. There is no limit to the number of people you can refer—more referrals mean more rewards.
6.5 What Additional Benefits Can I Unlock by Referring More People?
By successfully referring six people, you qualify for no withdrawal fees. More referrals also help you unlock higher VIP status, exclusive perks, and future rewards.
6.6 Where Can I Find and Track My Referral Code and Rewards?
Your unique referral code is available in your 14Wealth dashboard. You can also track successful referrals, earned bonuses, and giveaway entries in your Referral Dashboard.
6.7 Can I Reinvest My Referral Bonus, or Do I Have to Withdraw It?
Yes, you can use your Rs. 500 referral bonus to invest in any of our plans or withdraw it as per your preference.
6.8 What Happens If My Friend Forgets to Use My Referral Code?
Your friend must enter your referral code at the time of registration. If they forget, the referral bonus will not be applied, and it cannot be added later.
6.9 Who Is Eligible to Be Referred, and Are There Any Restrictions?
Only new users who have never registered on 14Wealth can be referred.
- You cannot refer yourself or create multiple accounts.
- Friends and family members can be referred as long as they register with unique credentials and meet the investment requirement.
6.10 Is There a Minimum Investment Required for My Referral to Qualify?
Yes, your referred friend must invest at least Rs. 2,500 for your referral to be valid and eligible for rewards.
6.11 Can I Refer People From Other Countries, and Do Referral Rewards Expire?
Yes, our Referral Program is open to users across all eight countries where 14Wealth operates. Your earned referral bonuses and giveaway entries never expire.
6.12 Will I Be Notified When I Earn a Referral Reward, and How Long Does It Take?
Yes, you will receive a notification in your 14Wealth account dashboard as soon as your referral meets the investment criteria. Your Rs. 500 bonus is credited instantly after their first qualifying investment.
📌 Check our Referral Program details.
📞 7. Contact & Support
If you need further assistance, feel free to contact us:
📧 Email Support: contact@14wealth.com
📞 Phone Support (For Premium Investors Only)
📍 Office Address: 🏢 14Wealth Headquarters
14Wealth GmbH
Kaiserstraße 102
60329 Frankfurt am Main
Germany
Our support team is available Monday to Friday, 09:00 – 18:00.
