At 14Wealth, we prioritize secure and seamless funding and withdrawal processes to ensure our investors can transact with confidence. Below is a detailed guide on how to deposit funds, request withdrawals, and understand applicable policies.
1. Deposit Methods & Funding Your Account
1.1 Accepted Deposit Methods
To maintain security and investor privacy, we currently support the following deposit options:
✔ Direct Bank Transfers (Preferred for security & compliance)
✔ Certified Bank Cheques (Available for verified investors only)
📌 Why We Do Not Accept Debit/Credit Cards or Mobile Wallets:
To protect our investors, we do not store or process sensitive card details such as OTP codes, debit/credit card numbers, or mobile wallet credentials. This ensures maximum privacy and eliminates the risk of unauthorized transactions.
1.2 How to Deposit Funds – Step-by-Step Guide
Step 1: Log in to your 14Wealth account.
Step 2: Navigate to the “Deposit” section in your dashboard.
Step 3: Select your preferred deposit method (Bank Transfer or Cheque).
Step 4: Enter the amount you wish to deposit.
Step 5: Follow the on-screen instructions to complete the deposit.
Step 6: Upload a screenshot of the transaction confirmation (for bank transfers) or a scanned copy of the cheque (if applicable).
Step 7: Submit your deposit request.
⏳ Processing Time:
- Bank Transfers: Usually processed within a few hours (up to 1 business day).
- Cheques: Can take 3-5 business days for clearance.
📌 Deposits must be made from a bank account registered in your name. Third-party payments are NOT accepted for security reasons.
2. Withdrawals – Accessing Your Profits
2.1 Withdrawal Eligibility & Requirements
To withdraw funds, users must:
✔ Have an active verified account.
✔ Have available profits in their balance.
✔ Pass the one-time KYC verification for the first withdrawal. Read more about AML and KYC Policy here.
2.2 Withdrawal Process – Step-by-Step Guide
Step 1: Log in to your 14Wealth dashboard.
Step 2: Navigate to the “Withdraw Funds” section.
Step 3: Enter the amount you wish to withdraw.
Step 4: Submit your withdrawal request.
Step 5: If this is your first withdrawal, complete a one-time KYC verification by submitting:
- A government-issued ID
- A recent bank statement or screenshot of your banking app
⏳ Processing Time:
- First-Time Withdrawals: Processed within 1-2 business days due to security verification.
- Subsequent Withdrawals: Processed within 1 business day.
📌 Users will receive an email confirmation once their withdrawal is processed.
3. Withdrawal Limits & Fees
3.1 Minimum & Maximum Withdrawal Amounts
| Plan Tier | Minimum Withdrawal | Maximum Withdrawal (per transaction) | Processing Time |
|---|---|---|---|
| Growth ($10-$199) | $10 | $500 | 1 Business Day |
| Intermediate Plans ($200-$499) | $20 | $2,000 | 1 Business Day |
| Advanced Plans ($500-$1,000) | $50 | $5,000 | 1-2 Business Days |
*Investment plans vary by country. Please visit the investment plans page to view the options available in your region.
📌 For security reasons, withdrawals exceeding $5,000 may require additional verification.
3.2 Withdrawal Fees
- Withdrawals Below $100: No Fees (100% profit payout).
- Withdrawals Above $100: A small 2% processing fee applies.
- Urgent Withdrawals: If users require an instant withdrawal, an express processing fee may apply.
📌 Fees are only deducted from the profit portion, NOT from the initial investment capital.
4. Security Measures & Fraud Prevention
At 14Wealth, we take financial security seriously. Below are key measures in place to protect investor transactions:
🔒 Manual Verification for Every First-Time Withdrawal – Prevents unauthorized access.
🔒 Bank Account Name Matching – Ensures funds are sent to the rightful owner.
🔒 Anti-Money Laundering (AML) Checks – Ensures regulatory compliance.
🔒 Transaction Monitoring – Detects unusual activity to prevent fraud.
📌 Users may be required to provide additional verification for large withdrawals or if suspicious activity is detected.
5. Refund & Cancellation Policy
5.1 Can I Cancel a Deposit?
✅ Deposits can only be canceled if not yet processed. If funds have been transferred, they cannot be reversed.
5.2 Can I Cancel a Withdrawal?
✅ Withdrawal requests can be canceled before processing begins. Once approved, the withdrawal cannot be reversed.
📌 We do not offer refunds on completed investments. Users must review their investment decisions carefully.
6. Deposit & Withdrawal Confirmation Screenshots
For transparency, users are encouraged to upload screenshots of deposit confirmations when funding their accounts.
📌 Uploading these screenshots helps in faster processing and verification of transactions.
7. Common Deposit & Withdrawal Issues & Solutions
| Issue | Possible Cause | Solution |
|---|---|---|
| Deposit not showing in balance | Bank processing delay | Wait up to 24 hours |
| Withdrawal taking longer than expected | Additional verification required | Check email for updates |
| Withdrawal request rejected | Bank details mismatch | Ensure details match registered account |
| Cheque deposit taking too long | Bank clearance time | Allow 3-5 business days |
📌 For further assistance, contact our support team.
8. Contact & Support for Financial Transactions
For any deposit or withdrawal-related issues, contact us via:
📧 Email Support: contact@14wealth.com
📞 Phone Support (For Premium Investors Only)
📍 Office Address: 🏢 14Wealth Headquarters
14Wealth GmbH
Kaiserstraße 102
60329 Frankfurt am Main
Germany
📌 Our support team is available here to assist with financial transactions.
✅ Acknowledgment & Agreement
By depositing or withdrawing funds on 14Wealth, you confirm that you have read, understood, and agreed to our Deposits & Withdrawals Policy.
